Frequently Asked Questions

Clear, helpful answers to the most common questions about our smart home installation, troubleshooting, and advisory services across Northwest Metro Atlanta.

General Questions

  • We provide full-service smart home support, including device installation, home network optimization, TV mounting, camera and doorbell setup, LED lighting, home automation, troubleshooting, and ongoing maintenance plans.

  • We serve homeowners throughout Northwest Metro Atlanta, including Acworth, Kennesaw, Woodstock, Marietta, Canton, Dallas, Emerson, and surrounding communities.

  • Most services start at $99 and vary based on complexity, device count, and time required. We provide upfront estimates and never bill for unnecessary work.

  • Yes. Whether items were purchased from Amazon, Best Buy, Home Depot, Costco, or directly from the manufacturer, we can install and configure your equipment.

  • Yes, depending on location and availability. Many installations and troubleshooting visits can be scheduled the same day or next day.

Smart Cameras & Doorbells

  • Yes. We install and configure all major wired and wireless smart camera systems.

  • Yes. Common issues include weak Wi-Fi signal, router settings, incorrect wiring, and app configuration problems. We diagnose and correct these during service.

  • No. We install both wired and battery-powered doorbells. If wiring is present, we verify transformer voltage to ensure proper operation.

TV Mounting & Home Entertainment

  • Yes. We mount TVs securely, install brackets, manage cables, connect soundbars or streaming devices, and ensure a clean, professional setup.

  • Yes. We check heat, wiring access, mounting height, and structural support to ensure safe and optimal installation.

  • Yes. We offer in-wall wire concealment (where permitted) and external cable management solutions.

Wi-Fi & Home Networking

  • Yes. We optimize router placement, mesh system configuration, wiring, and device connections to eliminate dead zones and buffering.

  • Yes. We install and configure Orbi, Eero, Nest, TP-Link Deco, Netgear, and more.

  • Devices often disconnect due to weak signals, interference, overloaded networks, or improper router setup. We identify the root cause and correct it.

  • Yes. We troubleshoot slow connections, weak coverage, mesh Wi-Fi setup, and devices that repeatedly disconnect. We check the network and affected equipment to identify the cause, then explain the recommended fix before making changes.

Smart Lighting & LED Installations

  • Yes. We install window LED lighting, cabinet lighting, outdoor accent lighting, and smart switches or dimmers for full home lighting control.

  • We work with Govee, Philips Hue, LIFX, Wiz, Sengled, Nanoleaf, and many other major smart lighting ecosystems.

  • Yes. We configure automations, voice control, routines, and scenes across Alexa, Google Home, and Apple HomeKit to create seamless lighting experiences.

Troubleshooting & Enhancement

  • Yes. We troubleshoot cameras, Wi-Fi issues, smart lights, streaming devices, hubs, and app configuration problems.

  • We price by time and complexity, so simple issues cost less. Many problems can be resolved quickly during the visit.

  • Yes. We reset devices, remove old accounts, set up new access, optimize Wi-Fi, and consolidate everything into a single, easy-to-manage smart home system.

Maintenance Plans

  • Yes. Our Maintenance Plans include scheduled device checkups, performance optimization, firmware updates, priority scheduling, and discounted service rates.

  • Plan features may include:
    – Device audits
    – Wi-Fi performance checks
    – App and firmware updates
    – Priority troubleshooting
    – Discounts on future installations

Scheduling & Preparation

  • We ask for your location, device types, whether equipment is wired or battery-powered, desired install locations, and photos of the areas if possible.

  • No, but we will require access to the devices, Wi-Fi credentials, and installation areas.

  • Yes. Availability varies by service type and scheduling volume.

Platform Support

  • Yes. We configure all major smart home platforms, including voice assistants and home automation hubs.

  • Yes. We specialize in cross-platform automation, routines, and multi-brand device integration.

  • Yes. We support SmartThings, HomeKit hubs, Google Nest Hub, Ring Alarm base stations, and more.

Computer & Laptop Support

  • Yes. We help diagnose and fix performance issues, slow startup times, overheating, Wi-Fi problems, video call issues, RAM utilization, and general system troubleshooting.

  • Yes. We diagnose the source of slow or choppy video calls, including Wi-Fi signal strength, network congestion, background apps, CPU usage, thermal throttling, and browser problems.

  • Yes. We identify what’s slowing down your device—memory, storage, background apps, browser settings, thermal settings, or outdated drivers—and optimize it for better performance.

  • Yes. We check thermal settings, fan performance, CPU throttling, background processes, and system power profiles to improve cooling and battery life.

  • Yes. We support Windows laptops, Chromebooks, and MacBooks for general troubleshooting, setup, connectivity, and performance improvement.

  • Yes. We help with unreliable Wi-Fi, choppy Teams or Zoom calls, and camera or audio problems. We check your connection and computer performance, then recommend changes that address the cause of the problem.

  • We help diagnose slow startup, background applications, memory or storage limitations, overheating, and connection problems on home computers. After assessing the device, we explain which settings or upgrades may help and whether specialist hardware repair is needed.

Payments & Policies

  • We accept major credit cards, debit cards, Paypal, Venmo, ACH, and online payments through square/Squarespace.

  • Yes. All installations include a workmanship guarantee. If something isn’t right, we will return and correct it within 30 days.

Still Have Questions?

  • ConnectedLivingPros@gmail.com
    423-781-6530