Frequently Asked Questions

Clear, helpful answers to the most common questions about our smart home installation, troubleshooting, and advisory services across Northwest Metro Atlanta.

General Questions

  • We provide full-service smart home support, including device installation, home network optimization, TV mounting, camera and doorbell setup, LED lighting, home automation, troubleshooting, and ongoing maintenance plans.

  • We serve homeowners throughout Northwest Metro Atlanta, including Acworth, Kennesaw, Woodstock, Marietta, Canton, Dallas, Emerson, and surrounding communities.

  • Most services start at $99 and vary based on complexity, device count, and time required. We provide upfront estimates and never bill for unnecessary work.

  • Yes. Whether items were purchased from Amazon, Best Buy, Home Depot, Costco, or directly from the manufacturer, we can install and configure your equipment.

  • Yes, depending on location and availability. Many installations and troubleshooting visits can be scheduled the same day or next day.

Smart Cameras & Doorbells

  • Yes. We install and configure all major wired and wireless smart camera systems.

  • Yes. Common issues include weak Wi-Fi signal, router settings, incorrect wiring, and app configuration problems. We diagnose and correct these during service.

  • No. We install both wired and battery-powered doorbells. If wiring is present, we verify transformer voltage to ensure proper operation.

TV Mounting & Home Entertainment

  • Yes. We mount TVs securely, install brackets, manage cables, connect soundbars or streaming devices, and ensure a clean, professional setup.

  • Yes. We check heat, wiring access, mounting height, and structural support to ensure safe and optimal installation.

  • Yes. We offer in-wall wire concealment (where permitted) and external cable management solutions.

Wi-Fi & Home Networking

  • Yes. We optimize router placement, mesh system configuration, wiring, and device connections to eliminate dead zones and buffering.

  • Yes. We install and configure Orbi, Eero, Nest, TP-Link Deco, Netgear, and more.

  • Yes. We offer in-wall wire concealment (where permitted) and external cable management solutions.

  • Devices often disconnect due to weak signals, interference, overloaded networks, or improper router setup. We identify the root cause and correct it.

  • Yes, We help solve several items related to Internet and Wifi. Below is a short list of a few examples.

    • Slow Wi-Fi issues

    • Home network optimization

    • Mesh Wi-Fi setup

    • Wi-Fi dead zones

    • Router optimization

    • 2.4GHz device issues

    • Smart device disconnecting

    • Network congestion issues

    • Internet speed problems

    • Wi-Fi signal strength problems

Smart Lighting & LED Installations

  • Yes. We install window LED lighting, cabinet lighting, outdoor accent lighting, and smart switches or dimmers for full home lighting control.

  • We work with Govee, Philips Hue, LIFX, Wiz, Sengled, Nanoleaf, and many other major smart lighting ecosystems.

  • Yes. We configure automations, voice control, routines, and scenes across Alexa, Google Home, and Apple HomeKit to create seamless lighting experiences.

Troubleshooting & Enhancement

  • Yes. We troubleshoot cameras, Wi-Fi issues, smart lights, streaming devices, hubs, and app configuration problems.

  • We price by time and complexity, so simple issues cost less. Many problems can be resolved quickly during the visit.

  • Yes. We reset devices, remove old accounts, set up new access, optimize Wi-Fi, and consolidate everything into a single, easy-to-manage smart home system.

Maintenance Plans

  • Yes. Our Maintenance Plans include scheduled device checkups, performance optimization, firmware updates, priority scheduling, and discounted service rates.

  • Plan features may include:
    – Device audits
    – Wi-Fi performance checks
    – App and firmware updates
    – Priority troubleshooting
    – Discounts on future installations

Scheduling & Preparation

  • We ask for your location, device types, whether equipment is wired or battery-powered, desired install locations, and photos of the areas if possible.

  • No, but we will require access to the devices, Wi-Fi credentials, and installation areas.

  • Yes. Availability varies by service type and scheduling volume.

Platform Support

  • Yes. We configure all major smart home platforms, including voice assistants and home automation hubs.

  • Yes. We specialize in cross-platform automation, routines, and multi-brand device integration.

  • Yes. We support SmartThings, HomeKit hubs, Google Nest Hub, Ring Alarm base stations, and more.

Computer & Laptop Support

  • Yes. We help diagnose and fix performance issues, slow startup times, overheating, Wi-Fi problems, video call issues, RAM utilization, and general system troubleshooting.

  • Yes. We diagnose the source of slow or choppy video calls, including Wi-Fi signal strength, network congestion, background apps, CPU usage, thermal throttling, and browser problems.

  • Yes. We identify what’s slowing down your device—memory, storage, background apps, browser settings, thermal settings, or outdated drivers—and optimize it for better performance.

  • Yes. We check thermal settings, fan performance, CPU throttling, background processes, and system power profiles to improve cooling and battery life.

  • Yes. We support Windows laptops, Chromebooks, and MacBooks for general troubleshooting, setup, connectivity, and performance improvement.

    • Video call optimization

    • Slow Teams calls

    • Zoom freezing or lagging

    • Video call buffering

    • Teams performance issues

    • Online meeting troubleshooting

    • Fix choppy video calls

    • improve video call quality

    • Wi-Fi issues during video calls

    • Camera freezing on Teams

    • Audio/video sync problems

    • laptop troubleshooting

    • laptop support services

    • home computer support

    • slow laptop fix

    • laptop running slow

    • laptop performance issues

    • laptop diagnostics

    • computer repair help

    • Windows laptop support

    • MacBook troubleshooting

    • PC optimization services

    • computer running slow

    • overheating laptop fix

    • laptop RAM issues

    • laptop memory performance

    • thermal throttling issues

Payments & Policies

  • We accept major credit cards, debit cards, Paypal, Venmo, ACH, and online payments through square/Squarespace.

  • Yes. All installations include a workmanship guarantee. If something isn’t right, we will return and correct it within 30 days.

Still Have Questions?

  • ConnectedLivingPros@gmail.com
    423-781-6530